Steven Wittens on the experiences of first time users:
You hear a lot about “first time user experience” for example. But it’s not
about wrapping up your product like a present. It’s about creating a
connection of trust through empowerment and a little bit of emotional appeal:
“This is for you, you can do amazing things with this.” And that means
“first-time” shouldn’t refer to the first time you turn on the device, but
the first time you use a device for a particular purpose and context.
Traveling to Another Country should definitely be treated as a “first time”
experience, same with How Do I Work This Camera, I Don’t Have an App For
This, I Don’t Have Data Right Now, I Dropped It Down The Stairs, I Should’ve
Cached This Map But I Didn’t, My Friend Has a Windows Phone, etc. Throwing in
more obnoxious tutorials is not the answer, creating affordance is.
Yes this article is a rant against specifics of Android, but don’t let that
distract from useful and critical thinking about user interfaces in general.